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If Our Emails Are Getting Caught
By Your Spam Filtering System


It is not uncommon for online orders and corrospondence to get marked as junk mail (AKA spam, bulk mail, junk mail) by the various filtering systems found in people's email software or that of their Internet providers. If you are finding our email in your spam trap, and you do not already know how to remedy the issue, this page attempts to help you adjust your spam filtering settings to insure the newsletter ends up in your Inbox.



Please note that there are so many different ways people receive email and possible ways they can be adjusted, that it is impossible for us to ensure our emails never get marked as spam, or to be sure that any of the remedies on this page will work. If this page doesn't help you, please consult with someone knowledgable who can examine your own computer's settings and make suggestions. In general, the easiest way to keep our emails out of your Junkmail folder is to add our address (sales@hagensautoparts.com) to your address book.



If you use one of the following email service providers or software applications, click on its name for specific instructions:



If you don't use any of these, or you've made the suggested changes and are still having our notices get marked as junk mail, the source of the filtering might be either your Internet service provider or your specific email or spam-filtering software. Note that the two ways to typically indicate a particular email sender should not be marked as spam is either to add our address (sales@hagensautoparts.com) to a specific list of "not spam" senders, or to add our address to your email software's address book.



Internet Service Provider (ISP) Filtering

Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Your ISP should have informed you how to login to their email settings Web page, where you can adjust the spam filter settings. Please make sure sales@hagensautoparts.com is on your "whitelist" or "safe senders" or "approved senders" list or in your address book.



Spam Blockers/Filters and Email Software

If you have recently installed new email software to help defeat spam, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see your software's documentation for instructions for adjusting the default spam filter or adding our address (sales@hagensautoparts.com) to your "whitelist" or "safe senders" or "approved senders" list or in your address book.



Changing the Settings for Some Specific Email Providers or Software Applications





MS-Outlook Outlook Users

  1. Select "Actions" from the top menu bar, then select "Junk email" followed by "Junk email Options."
  2. Select "Safe Senders," then "Add."
  3. Type "sales@hagensautoparts.com" (without the double quotes around it) and click "OK."
  4. Click "OK."

yahoo Yahoo! Mail Users

Please check your "Bulk Mail" or "Spam" folder. If you find our email there, select the message and click "Not Spam." This will help future messages to get through. To add us to your address book:

  1. In the left-side navigation area, click on the "Add" link just to the right of "Contacts."
  2. Enter the first name "Hagen's Hiway Auto Parts, Inc." and last name "Notices" and the following address for email: sales@hagensautoparts.com
  3. Click "Save" and then "OK."

gmail Gmail (Google mail) Users

Please check your "Spam" folder. If you find our email there, select the message and click "Not Spam." This will help future messages to get through. To add us to your address book:

  1. In the left-hand navigation menu, click on "Contacts."
  2. Just above "My Contacts," click on the New Contact
    "New Contact" icon.
  3. Enter "Hagen's Hiway Auto Parts, Inc." as the Name and for email add our address: sales@hagensautoparts.com
  4. Click on "Save."

hotmail Hotmail (Windows Live) Users

Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:

  1. Click "Mail," then "Options" (next to the Help link)
  2. Click "Junk email Protection"
  3. Click "Safe List"
  4. Enter this address: sales@hagensautoparts.com
  5. Click "Add"

AOL AOL Mail Users

Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:

  1. Click "Mail" in the toolbar at the top of your AOL window
  2. Select "Block Unwanted Mail"
  3. Click "Custom Sender List"
  4. Select "Allow only the senders and domains listed below"
  5. Enter this address: sales@hagensautoparts.com
  6. Click "Save"

SpamKiller McAfee SpamKiller

SpamKiller works along with Outlook, Outlook Express, Outlook 98, MSN/Hotmail, and POP3 accounts to block UCE unsolicited commercial e-mail before it arrives in your inbox. To make sure your Hagen's Hiway Auto Parts, Inc.email passes through you need to add us to your Personal Friends list, or Global Friends List. Here's how:

  1. Click the "Friends" tab
  2. Click "Email Address" or "Domains" tabs as indicated below to add us to your list
  3. Click "Email Address" tab.
  4. Click the Down Arrow to view your "Personal Friends List"
  5. Along the Right Side choose "Add A Friend"
  6. In the Address box, enter the addresses below: sales@hagensautoparts.com and name it "Hagen's Hiway Auto Parts, Inc." and choose "Single e-mail address" as the type, Click "Add"
  7. Click "Domains" tab.
  8. In the Address box, enter the addresses below: hagensautoparts.com and name it "Hagen's Hiway Auto Parts, Inc." choose "all users at domain"' as the type, and Click "Add"
  9. Click on 'Save'

Symantec Symantec Anti-Spam

AntiSpam works along with Outlook, Outlook Express, Netscape and Yahoo (POP3), MSN/Hotmail to block UCE unsolicited commercial e-mail before it arrives in your inbox. To make sure your Hagen's Hiway Auto Parts, Inc.email passes through you need to add us to your Personal Friends list, or Global Friends List. Here's how:

  1. Start up Norton AntiSpam, Click the "Status & Settings" tab
  2. Click "AntiSpam" (middle of the screen).
  3. Click Yellow "Configure" Button (bottom right of screen).
  4. Click "Allowed List" tab (the 2nd Tab on the list of tabs).
  5. Click "Add" button (lower left).
  6. In the "Email Address" box, enter the addresses below (use "Hagen's Hiway Auto Parts, Inc." in the "Name" field): sales@hagensautoparts.com and click "OK"
  7. Click on OK (bottom of screen).